Real insights from real franchise experience. Every article is built around one idea — that when people can see what great looks like, they can step toward it. That is what Care by Design is built on.
In an environment where rising costs and shifting consumer expectations are putting pressure on franchise operators, the leaders who survive are not the ones with the best strategy. They are the ones who have built the deepest reserves of resilience — in themselves, in their teams, and in the culture of their business.
Read the full article →The gap between responsibility and ownership is not a people problem. It is a design problem. Here is what SOAR reveals about why most teams stay stuck at the bottom of the progression — and what to do about it.
Read more →The most common leadership gap is not a vision problem. It is a conversation problem. What ORCAA taught me about what to say, what to praise, and how to give feedback that actually lands without it getting personal.
Read more →Knowing a tool and knowing how to use it compassionately are two different things. I applied a framework I half understood and it cost me trust and connection with my team. This is what I learned — and what it led to.
Read more →It is not a values poster on the wall. It is not a policy document. A Culture Playbook is the thing you point to when accountability is needed — so the conversation is never personal. Here is what it looks like in a real business.
Read more →More articles coming soon. Follow Dee on LinkedIn for weekly insights on franchise culture, SOAR, ORCAA, and leadership — or subscribe to the newsletter to get them directly.